Statements and Payments

When will I receive my statement?

The monthly billing statements are mailed approximately 20 days prior to each monthly due date.

Can I have monthly payments automatically deducted from my bank account?

Yes. Complete a Performance Finance Auto Pay Authorization Agreement. To download the Auto Pay form, click here

To learn more about Performance Finance Auto Pay, visit our Payment Options page.

Can I pay my bill online?

Yes, you can pay online, free of charge with your checking or savings account information. 

Where should I mail my payment?

Your payment should be mailed to:

Performance Finance
PO Box 5108
Oak Brook, IL 60523-5108

Are there late payment fees?

A late charge may be assessed if the payment is not received within 10 days of your due date. Please refer to your Promissory Note/Retail Installment Contract for specific information regarding late charges and payment terms.

What if my payment is returned to Performance Finance?

Performance Finance will notify you by phone that your payment has not been processed. You will be responsible for your payment and any additional resulting charges as permitted by law.

What is the difference between Performance Finance Auto Pay and Performance Finance Online Payment?

Performance Finance Auto Pay is a simple, convenient way to ensure your regular monthly payment is on time every month. Once you have enrolled in Performance Finance Auto Pay, your payment is automatically deducted from your bank account each month.  To download an Auto Pay form, click here.

Performance Finance Online Payment is a fast and easy way to make a single payment or to set up your own recurring payment plan that you can manage.

Do I have to cancel Performance Finance Auto Pay or Recurring Payment Schedule when my financing contract is finished?

Performance Finance Auto Pay service will discontinue automatically when your balance is paid in full. Please note: If you set up your account on recurring payments on the payment portal you will need to log in and cancel the scheduled future payments.

Account Changes

How do I change the due date on my account?

A Loan Due Date Change Agreement must be completed and sent to Performance Finance for approval. The due date may be moved up to 10 days forward and may only be changed twice during the life of the loan. Approval is required and certain restrictions do apply.

To download a Loan Due Date Change Agreement Form, click here.

What if I move to another state?

If you move to another state, you must re-register your vehicle and forward a copy of the registration card to Performance Finance within 30 days.

How do I re-register my vehicle?

Contact the Department of Motor Vehicles in your state for the necessary documentation needed for re-registration.

How do I change the address or telephone number on my account?

You can do this online, mail a written request to Performance Finance, or contact Customer Service by phone.

How do I change my name on my account?

Provide legal documentation of the name change to Performance Finance Customer Service.

If I make changes to my Performance Finance account online, when will the information be updated?

The information will be updated in your account within two to three business days. Once this request is processed it will be reflected on your next monthly statement.

Please note: any updates made in the payment portal profile are for payment processing only. If you need to update your information, please contact customer service at 1-855-432-7720.

Is there a charge for using Performance Finance Auto Pay?

No, this convenient service is offered free of charge to Performance Finance customers.

Once I sign up for Performance Finance Auto Pay, how soon will my payments be deducted?

Your payment will be automatically deducted each month on your regular due date. Please note that it can take several days to complete the authorization process, so be sure to continue making your regular payment until this process is complete.

What happens if my payment deduction date falls on a non-business day?

It will occur on the next business day.

Can I change my bank information once I've set up Performance Finance Auto Pay?

Yes, to do this please complete and return the Performance Finance Auto Pay Authorization Agreement to Performance Finance Customer Service by mail, fax, or email. Please allow at least 14 days prior to your next payment due date for the change to be effective.  To download an Auto Pay Authorization Form, click here.

Can I discontinue Auto Pay?

Yes, you are free to discontinue Performance Finance Auto-Pay at any time. All you need to do is send a signed letter to your Performance Finance Customer Service Center requesting the auto pay to be canceled. The Performance Finance Auto-Pay will be discontinued in approximately 5-7 business days after receipt of your request.

NOTE: There is no need to discontinue Performance Finance Auto-Pay when your account is paid in full as the scheduled withdrawals will discontinue automatically.

Is there a charge for using Performance Finance Online Payment?

No, this convenient service is offered free of charge to Performance Finance customers.

When I make a Performance Finance Online Payment, how soon will it be deducted from my bank account?

All online payment requests submitted prior to 5:00 PM Central Standard Time on a business day will be applied to your loan account on the current business day. All online payment requests submitted after 5:00 PM Central Standard Time will be applied to your loan account on the next business day. The payments should be debited from your depository account within two business days from the date of submission.

Can I cancel a Performance Finance Online Payment?

Once a Performance Finance Online Payment has been submitted it may not be cancelled.

Payoffs

How can I get a payoff quote?

You can log into your account and get a 10 day payoff in Account Management or you can contact our Customer Service Department at 1-855-432-7720.

After I have paid my account in full, when will I receive my title?

Upon receipt of collected funds to pay your loan in full, Performance Finance will forward the title or lien release to the borrower or designee 14 business days after the final payment.